Datarati was founded in 2009 as one the first Salesforce partners in the Asia-Pacific region and is a member of the Salesforce global partner advisory board. We are a selected strategic partner for organisations looking to digitally transform their customer experiences. We help them do this by providing a dedicated team of passionate industry specialists who provide strategic consulting and advice, technical implementation and campaign management services. Datarati was the first partner globally to launch a dedicated digital marketing bootcamp and graduate program with a number of Asia-Pacific’s top universities to help customers access a future generation of trained and highly skilled resources. Datarati is an employee centric company that was founded on a set of core values which shape our vision, align our team culture and reflect our shared beliefs. We believe in using data to predict what a customer is likely to do next and then using automation to deliver a personalised customer experience.
Customer Experience (CX) Team: a bit about the team
The Customer Experience (CX) team is at the forefront of the entire Marketing Automation technology landscape specifically in relation to Salesforce Marketing Cloud. This collaborative team works closely with the Technology and Delivery Teams to drive the Strategy and Growth within the customer’s account. The CX team is responsible for running the customer journey workshops, building customer roadmaps, gathering business requirements, documenting scopes of work, managing the customer relationship and delivering proactive consulting and ideas to improve the customer experience.
Your Responsibilities: a bit about you
Working across a range of customers, you will provide support to the Customer Experience team and wider agency as you deliver integrated solutions to customers. The team works collaboratively to ensure the highest level of professional support to meet and exceed customer expectations. The Account Coordinator (AC) is responsible for achieving and maintaining customer satisfaction by ensuring that projects are delivered on scope, on time, and on budget. An AC may be solely responsible for small accounts or brands that are part of a larger portfolio for which a Digital Transformation Consultant or Technical Account Manager is accountable. The AC also seeks out ways to grow existing business and add value to other new business pursuits.
Minimum Requirement: the nitty-gritty…
As an AC you will establish and foster strong internal and external stakeholder relationships, by operating within a team environment. In doing this you’ll work directly with customers to support them with strategic and technical solutions. You will need to build a thorough understanding of the customer’s business including their operational, strategic and brand goals.Your day to day will include liaison with the customer contacts on current projects.
You will be focused on keeping jobs on track against timelines, ensuring projects are opened with correct and comprehensive detail. You will coordinate estimate approvals for upcoming projects. During a project you will also be responsible for liaising with internal teams regarding campaign builds, deployments, specifications, documentation, and will support the delivery team on management of costs and timings. You will be responsible for working closely with a QA to ensure all work is on brief and aligned with customer expectations. As an AC you should stay on top of emerging trends in digital and technology; share with team and wider agency as appropriate. This will help you to add value, think ahead and anticipate issues to ensure maximum efficiencies and objectives are met for all your customers.But most of all an AC should contribute to a collaborative, professional team culture.
Preferred Skills and Experience: it’d be great if...
What you'll bring