Datarati was founded in 2009 as one the first Salesforce partners in the Asia-Pacific region and is a member of the Salesforce global partner advisory board. We are a selected strategic partner for organisations looking to digitally transform their customer experiences. We help them do this by providing a dedicated team of passionate industry specialists who provide strategic consulting and advice, technical implementation and campaign management services. Datarati was the first partner globally to launch a dedicated digital marketing bootcamp and graduate program with a number of Asia-Pacific’s top universities to help customers access a future generation of trained and highly skilled resources. Datarati is an employee centric company that was founded on a set of core values which shape our vision, align our team culture and reflect our shared beliefs. We believe in using data to predict what a customer is likely to do next and then using automation to deliver a personalised customer experience.
Customer Experience (CX) Team: a bit about the team
The Customer Experience (CX) team is at the forefront of the entire Marketing Automation technology landscape specifically in relation to Salesforce Marketing Cloud. This collaborative team works closely with the Technology and Delivery Teams to drive the Strategy and Growth within the customer’s account. The CX team is responsible for running the customer journey workshops, building customer roadmaps, gathering business requirements, documenting scopes of work, managing the customer relationship and delivering proactive consulting and ideas to improve the customer experience.
Your Responsibilities: a bit about you
A Technical Account Manager at Datarati plays an important role in developing strategy and growth vision for the customers account, sometimes in conjunction with the Digital Transformation Consultant / Manager or Head of Customer Experience. You will be responsible for building and maintaining strong relationships with customers and key personnel to ensure a high Net Promoter Score (NPS) at all times. This role collaborates with the Sales Team, Technical Team, Delivery Team and Operations Team. Meeting with management-level and user-level customer contacts, the Technical Account Manager must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical.
As a Technical Account Manager, you will be the Account Management lead and first escalation point on the customer account. You will be accountable for the health of the customer account and will nurture, grow, and retain the customer. In some instances this maybe solely run an account by yourself, in others working in conjunction with the Digital Transformation Consultant / Manager or Head of Customer Experience.
Minimum Requirement: the nitty-gritty…
Preferred Skills and Experience: it’d be great if...
What you'll bring