20 Sep, 2021

Customer Support Officers - Call Centre | NSW State Government

$30.75 hourly
  • Admin
  • Remote
Temp Call Centre-Customer Service

Job Description

  • $30.75 per hour + Super | 37.5 hours per week
  • NSW State Government | Work from home opportunity
  • ASAP Start | Estimated 3month temp assignment, potential to extend
About the Company 
Our large NSW State Government client drives integration and efficiency across long term planning, precincts, housing, property, infrastructure, open space, environment, natural resources including land, water, mining, energy and growing our industries.

About the Role 
They are currently seeking multiple professional and empathetic Customer Support officers to join their Contact Centre working remotely from home. You will be required to work between Monday to Friday 9am – 5pm. This is an estimated 3month temporary assignment, with a potential to extend.
Working within a Call Centre environment, you will be responsible for delivering high quality customer service assisting people who are experiencing financial hardship with their energy costs through the Energy Accounts Payment Assistance (EAPA) Scheme.

In this rewarding role, you will be undertaking the following duties –
  • Provide high level, professional and empathetic customer service
  • Respond to customer enquiries in a high-volume call centre environment
  • Answer call and email enquiries within a timely and accurate manner
  • Facilitate the resolution of customer complaints
  • Educate customers on legislation, procedures their rights and responsibilities
  • Capture, process and lodge customer information into the database
  • Assess customer applications, determining eligibility for EAPA vouchers
  • Liaise with external customers including energy retailers to assist customers
  • Processing customer assistance vouchers
  • Records and database management, ensuring high integrity, accuracy and confidentiality
  • Adhere to Contact Centre daily and monthly KPI’s
About the Role
To be successful in this great assignment you will have the following – 
  • Demonstrated experience working within a high-volume contact centre environment
  • Previous experience working within a sensitive/complex environment
  • Professional, Resilient and confident with a customer service delivery focus
  • Impeccable communication skills, both verbal and written
  • Solid analytical, conflict resolution and problem solving skills
  • Superior organisational skills with the ability to multi-task and prioritise conflicting deadlines
  • Strong computer literacy and proficiency with MS Office suite
  • Reliable remote internet access
  • Flexible to work across a rotating roster 9am – 5pm Monday to Friday
  • Ability to commence and commit to the duration of the assignment
How to Apply
Applications will be reviewed within 48 hours of the job posting. Please apply by submitting your resume (in Word format) via the “Apply Now” tab to be considered for the role. Only suitable applicants will be contacted.

Remote Status

100% Remote | Work From Home

Apply Now