Datarati was founded in 2009 as one the first Salesforce partners in the Asia-Pacific region and is a member of the Salesforce global partner advisory board. We are a selected strategic partner for organisations looking to digitally transform their customer experiences. We help them do this by providing a dedicated team of passionate industry specialists who provide strategic consulting and advice, technical implementation and campaign management services. Datarati was the first partner globally to launch a dedicated digital marketing bootcamp and graduate program with a number of Asia-Pacific’s top universities to help customers access a future generation of trained and highly skilled resources. Datarati is an employee centric company that was founded on a set of core values which shape our vision, align our team culture and reflect our shared beliefs. We believe in using data to predict what a customer is likely to do next and then using automation to deliver a personalised customer experience.
Service Delivery Team: a bit about the team
The Service Delivery Team is the backbone of the delivery of the project specifically in relation to Salesforce Marketing Cloud. This detail orientated team works closely with the Technology Team and Customer Experience (CX) Team to drive the Strategy and Growth within the customer’s account. The Service Delivery Team is responsible for delivering projects on time, within budget, to agreed scope, managing technical service team members, managing issues and risk, managing communications effectively and executing work plans and review.
Your Responsibilities: a bit about you
As a Senior Digital Project Manager, your role is to plan, budget, oversee and document all aspects of each project you are working on. You will be supported by the Program Manager and Business Analysts to ensure that scope and direction of each project is on schedule and within budget but more importantly meeting customer expectations. You will also work closely with the finance department to provide accurate reporting for invoicing purposes.
The highly respected role of the Senior Project Manager generally focuses on the following key areas:
Minimum Requirement: the nitty-gritty…
Preferred Skills and Experience: it’d be great if...
Focus: distribution of your precious time…
25% Leading the Project Team: Working close with the project team and understanding their skillsets so you can assign them tasks and deadlines, give them tools to collaborate and ensure all requirements are present ready for execution.
25% Time Management: The Senior Project Manager needs to define, schedule and accurately estimate the task duration to develop and maintain a realistic schedule. This includes managing the customer’s time and planning ahead to avoid unnecessary extensions.
20% Budget: Keeping within or under the overall project budget is often what makes or breaks a project. You can deliver an exceptional milestone on time, but if that cost more than the budget signed, then the project is a failure. You must monitor the actual spend as compared to the planned budget. If those figures are off, you must adjust accordingly
10% Quality: Before each deliverable are presented to the customer, you need to ensure the quality of work meets expectation or better and make sure they are satisfied with the results
10% Manage Issues and Risk: Senior Project Managers are the backbone of each project, this means you need to be ready to face any problems that arise and quickly resolve the before the project goes off-track. You must figure out any potential risks beforehand and set a plan of action to address it.
10% Reporting: Reporting is a crucial part of communication with the customer as well as your team. It highlights the accomplishments, roadblocks, progress and budget spend. This report is gathered on a regular basis and can be used to plan similar projects in the future.
Focus: your new best friends…
50%: Enterprise Accounts (over $1M spend per year)
30%: Medium to Large Accounts (over $300K but less than $1M spend per year)
20%: Small to Medium Accounts (less than $300K spend per year)