07 Nov, 2021

Merchants Consultant

$31 yearly
  • Admin
  • Remote
Temp Banking Call Centre-Customer Service Financial Services

Job Description

This Top 4 Bank has a strong presence across 34 markets, focusing on core markets in Australia and New Zealand. With its head office located in Melbourne, you will be joining a business that is committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities.

  • Highly attractive hourly rate
  • Work from home role
  • Full time job opportunity
  • Monday to Friday on a rotating roster between 6am to 11pm
  • Top 4 Bank
  • $31.25/hour + super
  • Start date: November

Your new role

In your new role, you will be the first point of contact for Business Banking Customers regarding merchant enquiries

  • Work towards delivering outcomes for business customers, specifically, Merchants service enquiries from businesses regarding their EFTPOS services.
  • Supporting customers' lending and credit requirements as well as servicing their day to day banking needs
  • Owning customer queries and service requests, managing them through in a timely manner to the best possible customer outcome collaborating with team members as required

What you'll need to succeed

  • Banking/Finance experience highly desired
  • Your ability to empathise with our customers and passion for getting things right for them, every time.
  • Enthusiasm to keep your customer value team operationally fit, to ensure we are where our customers need us most
  • Ability to identify and resolve obstacles, and a curiosity to trial new process or approaches to optimise your team’s performance and continuously improve service to our customers.

What you'll get in return

  • Career in Financial Services
  • Work from Home role
  • Industry-leading training program
  • Ongoing coaching
  • An opportunity for career progression
  • Highly attractive salary
  • Work in the comfort of your home

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to tasha.goonting@hays.com.au

If this job isn't quite right for you but you have family or friends that may be interested, please forward this opportunity to them.

Remote Status

100% Remote | Work From Home

Apply Now