20 Nov, 2021

Digital Journeys Specialist

  • Admin
  • Remote
Full time Call Centre-Customer Service Information Technology Marketing

Job Description

Household name in Australia and one of the most recognisable brands around. In recent years they have completely turned around their digital offering and invested heavily in this space. Due to continued expansion they are looking for an Ecommerce Specialist who will focus on Optimising Digital Journeys.

As a Digital Journeys Specialist you are passionate about connecting with customers, and understanding and transforming their experiences through digital eCommerce solutions. You thrive being part of a high functioning and motivated digital team, and enjoy working collaboratively with stakeholders to identify bottlenecks in the customer journey and coming up with innovative solutions to improve service objectives. Your ability to quickly understand, interpret, and re-invent customer experiences is what makes you great in your role, and is critical for continuously enhancing the brands digital assets and channels to improve customer engagement.

Day to Day you will be:

  • Using customer data to identify customer pain points and using Adobe Test and Target to identify opportunities to improve the customer journey
  • Work in a cross functional agile team to share insights and optimise the customer experience online
  • Track, monitor and analyse digital campaign performance
  • Regularly review digital behaviour and how customers interact with digital channels
  • Look to continually improve your knowledge in journey mapping tools and techniques

Sounds like you? This is what we're looking for:

  • Experience with Adobe Test and Target for AB and MVT testing
  • Experience in a sales driven agile environment
  • Highly analytical and data driven
  • Passionate about continuing to learn in the digital space

This is a Remote Role open to anyone is Victoria, South Australia or Tasmania

For more information, please apply immediately to Joanne Taylor at Bluefin through this advert

Remote Status

100% Remote | Work From Home

Apply Now