22 Nov, 2021

E commerce Digital Journeys Specialist

$115,000 - $120,000 yearly
  • Admin
  • Remote
Full time Call Centre-Customer Service Creative-Design Information Technology Marketing

Job Description

Bluefin are extremely excited to be working with a renowned Australian Telco provider, a well known household brand who strive to give their people every opportunity to succeed in personal and professional status.

With a true flexible work ethic, to the latest technologies and a fantastic culture this is the place to work. Due to huge customer demand and growth throughout the digital team they are looking for a Digital Journeys specialist to enhance customer journeys and experiences across digital channels.

The Role

Joining the Go-to-Market product launch team, the role will be to optimise the digital customer journeys and help run personalised campaigns across platforms ensuring you lead customers through the journey and are targeted in the best way to deliver growth to the business.

Your responsibilities will include but are not limited to;

  • Deliver, support and optimise the planning of digital channel strategies to create better customer value and journey satisfaction
  • Help to ensure data is captured and analysed to better inform decisions
  • Manage strategy and take ownership of managing digital channel assets and initiatives within your team
  • Work with cross functional team members to enhance business partnerships and help with go to market launches across digital channels
  • Work with manufacturers and business partners to conceptualise, incubate and help facilitate the launch of products across market

The Person

You will have strong digital skillset and have a technical knowledge working with stakeholders and building relationships will come easy to you. You will have hands on experience managing strategies and helping to bring customers on the digital journey.

  • Experience managing digital customer journeys
  • 5 years experience in digital marketing
  • Strong Martech experience
  • Excellent communication and stakeholder management
  • Reporting through using data analytics

Remote Status

100% Remote | Work From Home

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