11 Dec, 2021

Manager - Account Management

  • Admin
  • Remote
Full time Business Development Call Centre-Customer Service Financial Services Management Sales

Job Description

Nium is a next-generation financial services platform  that enables companies around the world to unlock new revenue opportunities and improve cash flow economics

Nium is a leader in its geographical and payment service breadth, owning licenses in the world’s largest and fastest-growing economies. Our modular platform allows banks, payment providers, travel companies, and other businesses to collect and disburse funds in local currencies to over 100 countries, plus issue physical and virtual cards globally. Our proprietary set of APIs embeds financial services and can bring to life multiple B2B and B2C use cases in a matter of weeks.

Nium is part of CB Insights Fintech 250, which highlights the most promising Fintech companies globally. Today, Nium serves over 130 million customers and enables platforms to provide access to financial services to over 3 billion people across the world.

Where do you come into the picture?

In this role, you will be responsible for managing and growing our Enterprise and Fintech payments clients in the APAC region along with optimizing their journey with Nium and ensuring that the overall customer success and account growth criteria are met. As you do this, you will build deep expertise about Nium’s payments solution so as to best position our solutions with the key clients you manage.

You will look to grow the quantum revenue generated from our client within the region by focusing on creating superlative value through our solutions and meaningfully increasing our share of business within the client's portfolio.

You would work in very close quarters with our global customer success, operations, technology, and product teams to ensure that all current and potential impediments get addressed with priority and urgency. You will act as the main communications entry point and work closely with cross functional teams internally to resolve issues in a timely manner.

Your obsession with creating ever-evolving ways to delight the client in his success journey with Nium should enable you to envision avenues to unlock world-class experiences for our institutional clients throughout their working relationship with Nium.

 

What would a day in your life @ Nium look like?

  • You will own and drive account management activities related to key identified customers, building relationships based on mutual trust and cross-selling/up-selling Nium’s payments solutions.
  • You will build a solid and intricate understanding of Nium’s payment solutions so as to creatively add to our revenue streams from existing clients.
  • You will identify new opportunities to manage and drive growth within the portfolio of accounts via product integration and portfolio scale expansion as well as the renegotiation of terms to facilitate service.
  • You will actively study the client's business and engage with them to strategize and develop solutions based on Nium’s cards product suite that is technology and time-effective, enabling superior customer experience.
  • You will manage Nium's partnerships during customizing integrations, contract negotiations, complex problem-solving, streamlining processes, and implementing strategies to boost partner's confidence in the organization, coordinated with key client stakeholders globally.
  • You will guide new partners through the implementation of product adoption while facilitating coordination within a wide range of internal teams
  • You will drive innovative thinking which will ensure ongoing improvisations of products, processes, and systems whilst tapping into latent customer needs
  • You will also partner with the sales teams to engage with leaders at prospective customers and existing customers to build and maintain strategic relationships
  • You represent the voice of the customer and will look to influence internal stakeholders by promoting a customer-centric mindset across the organization
  • You will work with cross-functional leaders to ensure strategy and execution are aligned across the company will be critical to success ·
  • You will strive to take a proactive approach and look to the management of your portfolio of accounts
  • You will be responsible to coordinate Quarterly Business Reviews with the client to gauge the overall health of the relationship·
  • You will ensure your clients have all of the appropriate reporting data and tools needed and work with internal teams for any unique or custom reporting requests
  • You will constantly assess and interpret market information to anticipate and respond to trends.
  • On a near real-time basis, you would track, report, identify growth opportunities and optimize the performance of our clients, including identifying issues as they arise, assessing possible solutions, and executing those solutions

Requirements

  • 5-8+ years of experience in the account management & client growth management within the Banking / FinTech / Payments space with a University degree
  • Deep Experience managing and building relationships with a diverse variety of customers such as; banking, ecommerce, travel, marketplaces, fintech is strongly preferred.
  • You excel at linking people, ideas and resources locally and globally. Being a resourceful problem solver and self-directed are critical attributes for this role .
  • You possess a strong business acumen to be able to see the big picture, devise growth strategy for future and follow through with meticulous execution ·
  • You are having a high degree of Innovation orientation as well as detail orientation which enables you to understand business nuances and drive value unlocking changes for clients ·
  • You are naturally driven to deep-dive into understanding diverse and complex client businesses, identify opportunities to farm greater revenue, expand relationships, co-lead and collaborate on solutioning ·
  • Extremely responsive, proactive and client-focused
  • You are a customer-centric thinker who obsesses over the needs of their customer and works towards providing a positive customer experience both at the point of the service and after the service in order to drive profits and gain positive outcomes
  • You possess outstanding communication skills and are comfortable relaying complex technical information as well as interacting and communicating challenging information to key stakeholders internally and with the Client’s teams ·
  • You are comfortable and understand the importance of close collaboration on issues and opportunities with global, cross-functional teams both internally and on the client’s side ·
  • Familiar with working across multiple time zones as needed to properly support your portfolio of accounts ·
  • Want to be valued, relied upon, and appreciated for your contribution to a global team

Benefits

  • Comprehensive Health Insurance
  • Home Office setup allowance
  • Training & Development
  • 24x7 Employee Assistance Program
  • Recognition framework
  • Generous Parental and Family leave

Remote Status

100% Remote | Work From Home

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