05 Jan, 2022

Product Operations Specialist (Part-time, Remote in AU)

  • Admin
  • Remote
Part time Information Technology Strategy-Planning Telecommunications

Job Description

At [Hidden]* we’re focused on helping companies empower their employees and create a trust culture. Our products help finance teams go paperless and capture expenses as they happen, giving employees the power to make purchases when, where, and how they need to. We are a team of experienced entrepreneurs and operators that have built rapid-growth products and SaaS companies, and together we believe in helping companies create a great employee experience.

Job Description

You’ll join [Hidden]* as our first Product Operations team member, and part of our foundational Product team. This role is initially 4 hours per week for equity compensation, and is suited to an entreprenuarial individual with the desire to be a part of an early stage startup. We’d hope to bring this person on board full time in the next 6+ months. 

The Product Operations role plays a unique and critical part in how our Product team works effectively. You’ll become an expert in both our product and customer whilst being the internal conduit between Product and rest of the business. This role helps us ensure the right resources exist for the right people, and drives improvements in how we do things. The main areas this role will focus on: 

  • Creating communication: Writing documentation, product release notes, and helping with go to market communications about upcoming features 
  • Managing the product tech stack: Help us test and roll out new tools within the team 
  • Owning insights: Track existing metrics, create new reports, help with A/B testing

Qualifications

  • Ideally you come from a background working in a SaaS business in either technical support, implementation/onboarding, or other product roles 
  • Fintech or domain knowledge is a plus but not essential
  • You have strong interpersonal and relationship management skills, with excellent written and verbal communication including influencing and communicating to a variety of audiences 
  • Excellent analytical skills, with the ability to easily pick up new technology 
  • Systems and process driven, you keep things working like a well oiled machine
  • Proactive, driven, and self-motivated, you’re able to embrace change in a quickly evolving environment
  • You believe in our mission and our values resonate with you

Additional Information

Working at [Hidden]*

Our culture is guided by trust, respect, ownership and collaboration. Our four core values - Embrace Change, Carte Blanche, Find Wisdom in Data, and We All ‘Own It’- are key to who we are and are woven into everything we do, from how we hire to how we recognise our team members. We are also Australia’s first inclusive-growth startup. We believe that we don’t have to choose between people and profits, so we’re truly in it together with 25% of [Hidden]* owned by our employees. 

Some of our benefits:

  • We’re fully remote! We’ll help you get set up with a home office budget 
  • Stock for all employees from day 1, we really do all “own it” 
  • 5 weeks holiday and flexible working - we believe in balance 
  • Access to your choice of fitness and wellbeing apps to help you stay healthy

More about us 

[Hidden]* is a fast-growing Australian based fintech start-up that operates on a fully remote basis, with staff currently in NSW, VIC, QLD, WA and Europe. Employee cards and corporate travel platforms have been enthusiastically adopted by professional businesses across Europe and the US, and [Hidden]* is the first solution built in Australia specifically for small-to-medium businesses to automate and manage their expenses differently. 

To learn more about us and our products, please visit [Hidden]*

How to apply?

To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. If you have any questions please contact us on careers at [Hidden]*

[Hidden]* is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

 

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Remote Status

100% Remote | Work From Home

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